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Our Terms, Your Rights — What You Need to Know

Everything we do on joylink is governed by a clear set of legal terms that protect your account, your data, and how we handle your activity on the platform.

Account terms apply at registrationData handled under our privacy policyAvailable where local law permitsTouch 'n Go eWallet, Boost, GrabPay transactions coveredContact us to request changes
joylink Our Terms, Your Rights — What You Need to Know
POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If you have a question about our terms, want to understand how a specific clause applies to your account, or need to flag a concern, these are the direct paths to our team. We handle legal and account policy queries separately from general support so your question reaches the right person faster.

Team online

Live Chat

Start a chat session directly in the platform. For legal or policy questions, describe the specific clause or account action you want to clarify so we can route it correctly.

Email Support

Send your query to our policy team by email. Include your registered account details and the specific section of our terms you want reviewed or explained.

Account Help Centre

Our help centre holds a searchable index of policy documents. Look up terms related to your Touch 'n Go eWallet, Boost, or GrabPay transactions directly from your account dashboard.

DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and personal data are handled with specific technical and procedural controls. We do not share your data with third parties outside what is necessary to process your payments or comply with applicable Malaysian legal obligations. Here is how each area works in practice.

Data Handling

Personal information you provide at registration is stored securely and used only to operate your account, process payments, and meet any legal reporting obligations under Malaysian law.

Cookies and Tracking

We use session cookies to keep your account active across your mobile and desktop sessions. You can adjust cookie preferences through your browser settings at any time without losing your account data.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unfamiliar activity, contact live chat immediately and we will freeze account access while we investigate.

Data Retention and Deletion

We retain your account data for as long as required by applicable Malaysian regulations. To request a review of what we hold or to ask for deletion, contact our policy team through email with your account details.

Common Questions About Our Terms and Policies

These are the questions we hear most often from people in Malaysia who want to understand their rights, how their data is used, and what our terms actually mean for their account activity.

Access depends on local law and is available where Malaysian law permits. We do not operate in regions where doing so would breach applicable rules — check your local legal position before opening an account.

We retain account records for the period required by Malaysian regulations. After that, data is deleted unless a legal hold applies. Email our policy team with your account details to request a retention summary.

Yes. All deposits and withdrawals — whether via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — fall under the same account-level terms. The payment method does not create a separate or different agreement.

We post an updated version with an effective date whenever terms are revised. Continuing to use your account after that date means you accept the changes. We do not modify terms without giving you prior notice through the platform.

Contact our policy team by email, include your registered account number, and specify what data you want to review. We aim to respond within the timeframe set by applicable Malaysian data regulations.

Contact live chat straight away and ask for an immediate account freeze. Our team will run a security review, check login logs tied to your registered mobile OTP, and advise on next steps from there.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.